Here is the basic usage of the tool.
Step 1: Go to
http://ds1.sdale.org/techrequest
Step 2: Login using your normal userid and
password.
Step 3: Choose "Create a Work Order" on the left.
Step 4: Verify the information (you do not have to
verify their IP but do have to their building)
Step 5: Choose the room you are in if the room is
not there they can choose unknown or the closest.
Step 6: Choose the computer via serial number, SPS
number or the "My Computer is not Listed" or "Not a computer
Problem"
Step 7: Describe their issue
